Bowlero Reviews

I have been bowling at Bowlero in Gilbert on a winter league. This place has the worst conditions at any bowling alley. The lanes continue to break and the mechanics are useless. I'll never return.

Totally unacceptable customer service today. I waited at the prize area with my kids for almost 30 minutes while the staff was was "sending someone over" to open the gate. There was only one person assigned to run laser tag and run the prize redemption area. Staff acted like it was my problem and I would just have to wait. Since we spent over $100 on points, it seems that Bowlero is more than willing to take our dollars but feels no need yo provide any type of customer service. How are you running an arcade without staffing your prize area? This is totally unacceptable and we will never be back.

I can not be happier to find this place, it is by far the best bowling place ever. It's on Edsall rd in Alexandria. We usually go to Tysons Galleria, but this place in Alexandria has a very welcoming vibe. I had my daughter's birthday party here for the first time and Jay Janneto was our host, he was very helpful and very professional, he checked up on us throughout the party and made sure everything is perfect. And by far it was.
I can not say enough good things about our host Jay, we really appreciate his service.

Went bowling last night, they no longer charge you per lane they charge you per person and they won't let you pay before hand you pay before you leave and thier prices change they don't stay the same, they don't show all the prices like for the weekends, we spent over 50$ for just two people for 2 games we got the 3rd game free only because we used the tmoble app. They charge people per game and they charge as if your playing by your self Evan tho you have a group with you, so we only played 3 games they charged us for 6 games but since we had the tmoble free game they charged us 4 games in total, what a rip off. NEVER GOING BOWLING HERE EVER AGAIN.

Rude, unprofessional and unknowlegeable bartender girl and a dismissive GM Mike.
I guess when a mandatory 18% "service charge" (tip) is in place...the bartender didn't feel the need to be polite.
I will not be back

Took my family to the Bowlero in Rohnert Park, formerly Double Decker Lanes, last night. The prices for bowling were outrageous. We bowled 3 games for each of the 3 of us. The total we had to pay, including shoe rental was $112. They don't do an hourly rate anymore since the new company took over. For the amount of time we bowled it averages out to about $74 an hour. THIS IS FRICKING RIDICULOUS! We will never go there again.

Went bowling with my son based on Sunday Special:
SUNDAY FUNDAY
Discover the most entertaining way to end your weekend—with $5.99 games and arcade card deals after 6pm.
$5.99 GAMES OF BOWLING
$5.99 Shoe Rental
$3 FOR A $6 ARCADE CARD
*Sundays starting at 6pm. Subject to lane.
They refused to honor the advertised price, explanation was - it's a Holiday.
In the ad, no comments about holidays.
I feel that Corporation should respect their Special offers or make changes on their Web-site.
Extremely disappointed. Will not return to this location!

For a bowling alley if you want a cocktail forget it. My boyfriend and I went for a drink and one Bud light and a regular margarita cost $20.00. The guy next to me ordered 2 shots and it cost him $35.00 plus tax and a 18% service charge is obnoxious. If you go bowling it can cost you a pretty penny. I won't be going there again!

1.5 hours for mozzarella sticks, chicken finger and fries. It's not that hard. We booked one day in advance and still took 45 minutes to get our lane

We decided to go bowling this Sunday so everyone in the family could spend time together for my son's upcoming 10th birthday which is on Wednesday, but because the kids are in school and we are all working we had to do something today! We get there and we have maybe 40 minutes left for the kids to bowl for free, but I didn't care so much about the free bowling so I asked if I could purchase a lane beside the free lane, but wasn't allowed to do that until after 5pm. That meant that the adults couldn't bowl because it wasn't 5pm, so I let that go! I went to get food and the bartender/cashier/server was disengaged and not happy to take my order and was sighing as he answered me like I was bothering him. I didn't appreciate any of his actions but I remained calm and continued with my order. When I paid I handed him by debit card, but when he gave it back to me he had it mixed into the receipt and the check that I needed to sign. My sister got her wings and there was hair mixed into the skin on the wings and they were sent back for another order, but the second order had one of the wings that was only the part of the wing without the drumstick, so she asked them if they would replace that wing and the bartender/cashier/server said one would be on the way. The wing never came and when she asked about it the manager said no the wing was never coming and since she got a replacement order that was it. My sister had to go so far as to speak to the highest manager on duty and he just refunded my sister at that point. We will never return to this establishment.

It was insane upon walking in, I do not care having my bag checked at all, I'm not hiding anything but this man went through every crevice of my purse and went in my makeup bag, I giggled to myself because I hope he liked the tampons and lipstick. It was uncomfortable and he was rude as can be. My husband, my 8 year old son and I felt like we were criminals. It was really cringy what that man did in my purse like what was he looking for? You clearly can tell I have nothing my god. At least ask permission to go through everything. Was that even legal? I will never step foot in there again. I'm all about safety but this was wrong and uncomfortable. My 8 year old walked up to his dad who already went through the freaking process and was wanded down already but my kid wasn't. They acted like my 8 year old was a criminal screaming sir sir get back, ummm again to a 8 year old! What is happening. What happened there?. Maybe I don't even want to be there. Again fine with being checked for weapons, fine with protocols, but why was I violated like that?. I should have left immediately. Also it's too expensive the arcade was such a rip off! Too much to play each game, what a waste!

Got a Groupon ($34.00) but they said couldn't use it for 24 hours... womp-womp! I asked for the total for 4 people to play 1 game... instead, the guy asked our names and told me I could get the total at the end... He didn't clarify that they charge $9.69 per person (one game) + $6.99 per person (shoe rental) + 2 separate taxes. I paid $$72.23 for one little 30 minute game of bowling... no food... no drinks... I dislike sneaky non transparent fees... YIKES

This is one of the worst booking experiences I've ever had with any company. I booked an event, had an attendee come down with Covid. When I called the bowling alley to let them know, trying to be careful since others may have been exposed, they asked me to cancel and assured me I would get a refund on the deposit. When I called the reservations team they refused to give me a refund and laid out the terms and conditions justifying why they are keeping my money. Technically the terms and conditions say no refunds but their own manager at the bowling alley had said they would make an exception given the situation with Covid. These people are greedy, mean, cold, and uncaring. They've stolen my $150, not much I can do, but warn you to be careful before making any reservations, best to go somewhere else or just show up, they will keep your money if anything goes wrong even something completely out of your control like Covid.

Bowlero Chesapeake took care of all of our event needs. Anne Tamer was our event host and ensured that our bowlers had everything they needed and fixed any lane/name changes needed. Anne made everything easy for our checkout process.

I celebrated my son's 13 birthday yesterday, and I couldn't ask for a better service! I wish I could remember the waitress and her helper's names, but I do remember Shayne Collins the manager of the day. And all I have to say is Thank you for the great experience at the Bowlero!
Deb :)